Tag archive for "Online Reviews"

make a decision

The Resident Connection, Written Posts

Make A Decision Today

No Comments 24 June 2011

How are you going to treat your customers online from today forward?  This isn’t a surface question.  I hope you think long and hard about this.

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The Resident Connection, Written Posts

The Joys of Facebook

6 Comments 15 May 2011

We’re supposed to be having fun, right?  Well, sometimes it isn’t all puppy dogs and ice cream on Facebook.  Currently we’re having some issues with an Internet provider at one of our properties.  I honestly don’t know if they really have a grasp on what the real issue is.  Of course, we have residents that […]

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Written Posts

Turning a Negative Into a Positive

11 Comments 04 April 2011

We all make mistakes.  Online, it seems, it’s easier than ever to point out those mistakes.  Whether it be through posting a review or just commenting on a post, with just a few keystrokes we have the ability to make someone’s mistake public.  This can definitely be frustrating to the person or business making the […]

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JCH Spotlight, The Resident Connection, Video Posts

Handling Online Reviews

1 Comment 02 November 2010

Earlier this year I gave a presentation at the Apartment Internet Marketing Conference on “How to Stop Worrying and Start Loving Online Reviews”.  This was a fun way to get my thoughts out there about embracing online reviews.  The topic continues to linger as people are frustrated with their online reviews at ApartmentRatings.com and some […]

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