Tag archive for "Customer Service"

make a decision

The Resident Connection, Written Posts

Make A Decision Today

No Comments 24 June 2011

How are you going to treat your customers online from today forward?  This isn’t a surface question.  I hope you think long and hard about this.

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The Resident Connection, Written Posts

The Joys of Facebook

6 Comments 15 May 2011

We’re supposed to be having fun, right?  Well, sometimes it isn’t all puppy dogs and ice cream on Facebook.  Currently we’re having some issues with an Internet provider at one of our properties.  I honestly don’t know if they really have a grasp on what the real issue is.  Of course, we have residents that […]

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Written Posts

Turning a Negative Into a Positive

11 Comments 04 April 2011

We all make mistakes.  Online, it seems, it’s easier than ever to point out those mistakes.  Whether it be through posting a review or just commenting on a post, with just a few keystrokes we have the ability to make someone’s mistake public.  This can definitely be frustrating to the person or business making the […]

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Written Posts

Why would you leave money on the table?

6 Comments 23 March 2011

On Tuesday, Eric Brown wrote a post over on the Multi-Housing News blog entitled Why Are You Poking Your Best Customers in the Eye? Eric and I don’t see eye to eye on a few things, but I believe, in general, we enjoy the banter between one another.  While I appreciate his customer first philosophy, I […]

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