Tag archive for "Customer Service"

between

Written Posts

Customer Retention Is About All The In-Betweens

6 Comments 09 November 2011

At the beginning of October we held one of our bi-annual training sessions for our leasing teams at J.C. Hart.  As part of that process we generally ask everyone prior what things they are looking to learn and if there is anything they would like us to focus on.  One of the topics consistently mentioned […]

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make a decision

The Resident Connection, Written Posts

Make A Decision Today

No Comments 24 June 2011

How are you going to treat your customers online from today forward?  This isn’t a surface question.  I hope you think long and hard about this.

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fb

The Resident Connection, Written Posts

The Joys of Facebook

6 Comments 15 May 2011

We’re supposed to be having fun, right?  Well, sometimes it isn’t all puppy dogs and ice cream on Facebook.  Currently we’re having some issues with an Internet provider at one of our properties.  I honestly don’t know if they really have a grasp on what the real issue is.  Of course, we have residents that […]

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likedislike

Written Posts

Turning a Negative Into a Positive

11 Comments 04 April 2011

We all make mistakes.  Online, it seems, it’s easier than ever to point out those mistakes.  Whether it be through posting a review or just commenting on a post, with just a few keystrokes we have the ability to make someone’s mistake public.  This can definitely be frustrating to the person or business making the […]

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