Tag archive for "Customer Service"

The Apartment Business is a Relationship Business

Video Posts

The Apartment Business is a Relationship Business

3 Comments 25 March 2014

First off, I’ll apologize for the length of the video.  I hope you take time to listen.  If not, I’ve included the transcript below. All inspired by my friend Mike Brewer.  He’s been doing some great work at his company Mills Properties, and I’ve envied his blogging efforts in 2014 so far.  His post, Apartment […]

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Written Posts

Out Love, Out Care

2 Comments 25 February 2014

I want to thank our J.C. Hart site teams for really embracing something we put a stamp on nearly two years ago.  A couple years ago we had a retreat to discuss what’s important for our business and the idea of “out loving and out caring our competition” really resonated with the group.  I think […]

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dscemail

Written Posts

Oops! We crushed it too hard. Our bad. Really.

No Comments 14 March 2012

I recently wrote about the virality of DollarShaveClub.com and why “social discovery” is now a serious way we need to look at our marketing and stories.  Are they sharable?  That was the question I posed.  Well, in the the case of DollarShaveClub.com it was over shared.  Nice problem to have. I can’t wait to see how they […]

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between

Written Posts

Customer Retention Is About All The In-Betweens

6 Comments 09 November 2011

At the beginning of October we held one of our bi-annual training sessions for our leasing teams at J.C. Hart.  As part of that process we generally ask everyone prior what things they are looking to learn and if there is anything they would like us to focus on.  One of the topics consistently mentioned […]

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